POLICIES
Terms & Conditions
These Terms & Conditions apply to the use of the LONG TEA website and to purchases made through our website.
By accessing the website or placing an order, you agree to these terms. Please read them carefully before completing your purchase.
General Information
LONG TEA provides information about tea products, ordering, payment, delivery and customer support through this website.
We may update, modify or improve website content, product information or services from time to time.
Nothing on this website should be interpreted as medical, health or professional advice.
Orders
An order is considered submitted when the required order information has been successfully sent through our website.
We reserve the right to review, reject or cancel an order where reasonably necessary, including where:
• Product information is incorrect
• A product is unavailable
• Payment cannot be confirmed
• Customer or delivery information is incomplete
• We reasonably suspect misuse, fraud or an invalid transaction
If an order cannot be fulfilled after payment has been received, we will take reasonable steps to provide an appropriate resolution.
Pricing & Payment
Prices shown on the LONG TEA website are displayed in Malaysian Ringgit (RM) unless otherwise stated.
The final order amount shown during checkout may include the selected product package and any optional add-on items chosen by the customer.
Available payment methods may include Cash on Delivery and online payment through supported payment providers.
For online payments, payment processing may be handled by a third-party payment provider such as ToyyibPay. LONG TEA does not directly store your full banking or card credentials.
Product Information
We aim to present product descriptions, images, prices and other information as accurately as reasonably possible.
However, product appearance, packaging, colour, size or presentation may vary slightly from photographs or website images.
Tea is a natural product, and differences in appearance, aroma or flavour may occur between batches.
Product suitability may also depend on individual preferences and preparation methods.
Shipping & Delivery
Customers are responsible for providing complete and accurate delivery information when placing an order.
Delivery times may vary depending on the destination, courier service, public holidays, weather conditions and other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional delivery information.
Returns & Refunds
Return and refund requests are handled according to our Returns & Refunds policy.
Customers should contact LONG TEA as soon as reasonably possible if an order is damaged, incorrect or otherwise affected by a verified issue.
Please refer to our Returns & Refunds page for further information.
Website Use
You agree not to use the LONG TEA website in a way that may damage, disrupt or interfere with the website, its services or other users.
You must not attempt to gain unauthorized access to website systems, submit false or misleading order information, or use the website for unlawful or abusive purposes.
Website content, branding, product descriptions and original materials may not be copied or commercially reused without permission, except where permitted by law.
Limitation of Liability
To the extent permitted by applicable law, LONG TEA will not be responsible for indirect, incidental or consequential losses arising from the use of this website or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit rights or responsibilities that cannot legally be excluded or limited.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, services or business practices.
The latest version published on this page will apply from the time it is made available on the website.
Contact Us
If you have any questions about these Terms & Conditions, please contact LONG TEA.
Email: support@longtea.my