P O L I C I E S

Shipping Policy

Thank you for shopping with LONG TEA. We aim to process and deliver your order as smoothly as possible. Please review the information below before placing your order.

Order Processing

Orders are processed after they have been successfully submitted or payment has been confirmed where applicable. Processing times may vary during weekends, public holidays or periods of high order volume.

Delivery

Delivery time depends on the destination, courier service and local delivery conditions. Estimated delivery times are provided as a guide only and may be affected by circumstances outside our control.

Please make sure your name, phone number and delivery address are complete and accurate before submitting your order.

Tracking

Where tracking information is available, it may be provided after your order has been prepared for shipment. Please allow some time for the courier’s tracking system to update after the parcel has been collected.

Delivery Issues

If your parcel is delayed, damaged or you believe there is an issue with the delivery, please contact LONG TEA and provide your order number so that we can assist you
Contact: support@longtea.my