{"id":70,"date":"2026-09-09T17:52:20","date_gmt":"2026-09-09T17:52:20","guid":{"rendered":"https:\/\/chinago.my\/returns-refunds\/"},"modified":"2026-09-09T17:52:26","modified_gmt":"2026-09-09T17:52:26","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/chinago.my\/en\/returns-refunds\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"70\" class=\"elementor elementor-70\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c343bb e-flex e-con-boxed e-con e-parent\" data-id=\"49c343bb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b777f5f elementor-widget elementor-widget-text-editor\" data-id=\"6b777f5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>POLICIES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41dba5ba elementor-widget elementor-widget-heading\" data-id=\"41dba5ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-715f0580 elementor-widget elementor-widget-text-editor\" data-id=\"715f0580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At LONG TEA, we want every order to arrive in good condition and match what you purchased.<\/p><p>If there is a problem with your order, please contact us as soon as reasonably possible and provide your order number so our team can review the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e3ca80a elementor-widget elementor-widget-heading\" data-id=\"4e3ca80a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Eligibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21abd6f elementor-widget elementor-widget-text-editor\" data-id=\"21abd6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Return and refund requests are reviewed on a case-by-case basis.<\/p><p>Where applicable, products should generally be unused, unopened and kept in their original packaging. Please keep your order information and any relevant packaging until your request has been reviewed.<\/p><p>Eligibility may depend on the condition of the product and the reason for the request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b9de34a elementor-widget elementor-widget-heading\" data-id=\"4b9de34a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Incorrect Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edad3af elementor-widget elementor-widget-text-editor\" data-id=\"edad3af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your order arrives damaged, defective or different from what you ordered, please contact LONG TEA and provide:<\/p><p>\u2022 Your order number<br \/>\u2022 A brief description of the issue<br \/>\u2022 Clear photos of the product and packaging, where relevant<\/p><p>Once the issue has been reviewed, we may offer an appropriate solution such as a replacement or refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fbdf2a8 elementor-widget elementor-widget-heading\" data-id=\"1fbdf2a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af5584f elementor-widget elementor-widget-text-editor\" data-id=\"2af5584f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If a refund is approved, we will arrange the refund using an appropriate method based on the original payment method and the circumstances of the order.<\/p><p>For online payments, the time required for the refunded amount to appear may depend on the payment provider or bank.<\/p><p>For Cash on Delivery orders, our team may contact you to arrange the appropriate refund method.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-528a1399 elementor-widget elementor-widget-heading\" data-id=\"528a1399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Situations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30bed7ed elementor-widget elementor-widget-text-editor\" data-id=\"30bed7ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We may be unable to accept a return or refund request where:<\/p><p>\u2022 The product has been consumed or substantially used<br \/>\u2022 The product was damaged after delivery<br \/>\u2022 The request is based only on personal taste or preference<br \/>\u2022 The product or packaging has been intentionally altered<br \/>\u2022 Sufficient information cannot be provided to verify the order or issue<\/p><p>This does not affect requests involving verified damaged, defective or incorrectly supplied products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18fb1e16 elementor-widget elementor-widget-heading\" data-id=\"18fb1e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46748b66 elementor-widget elementor-widget-text-editor\" data-id=\"46748b66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>support@longtea.my<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POLICIES Returns &amp; Refunds At LONG TEA, we want eve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":4,"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":108,"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/pages\/70\/revisions\/108"}],"wp:attachment":[{"href":"https:\/\/chinago.my\/en\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}