POLICIES
Privacy Policy
LONG TEA respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, place an order or contact us, and how that information may be used.
Information We Collect
When you place an order or contact LONG TEA, we may collect information such as:
• Your name
• Phone number
• Email address
• Delivery address
• Postcode, city and state
• Order and product information
• Payment method
• Messages or notes you send to us
We may also automatically receive limited technical information such as your browser, device type, IP address and interactions with our website.
How We Use Your Information
We may use your information to:
• Process and manage your orders
• Arrange delivery and provide order support
• Communicate with you about your purchase
• Respond to questions or customer service requests
• Improve our website, products and customer experience
• Detect or prevent misuse, fraud or technical problems
• Measure the effectiveness of our marketing where applicable
We do not sell your personal information to advertisers.
Payment & Service Providers
LONG TEA may use trusted third-party service providers to support website operations, payments, customer service, order processing and business workflows.
For example, online payments may be processed through ToyyibPay. Customer support may be provided through online chat services, and order information may be transferred through automation or spreadsheet tools used for order management.
These providers may receive only the information reasonably necessary to perform their services and may process information according to their own privacy policies and legal obligations.
LONG TEA does not directly store your full bank card or online banking credentials.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and measure advertising performance.
We may use tools such as Meta Pixel and related conversion measurement technologies to understand how visitors interact with LONG TEA after seeing an advertisement.
These technologies may collect information such as page visits, device or browser information and actions taken on the website.
You may be able to manage or block certain cookies through your browser settings, although some website functions may not work as intended.
Data Retention & Security
We take reasonable steps to protect personal information against unauthorized access, loss, misuse or disclosure.
Order and customer information may be retained for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes and meet applicable legal or operational requirements.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Choices
You may contact LONG TEA if you would like to ask about the personal information we hold about you, request a correction of inaccurate information, or raise a privacy-related concern.
Where permitted and reasonably possible, we will review your request and respond accordingly.
You may also manage certain browser cookies or advertising preferences directly through your browser or the relevant platform settings.
Contact Us
If you have any questions about this Privacy Policy or how LONG TEA handles personal information, please contact us.
Email: support@longtea.my